Frequently Asked Questions

Any ServiceNow Customer, Partner, or enterprise software user can join ServiceNow Product Lab Insider Program.

The information you provide will only be used to match you with suitable research studies & will not be shared or sold to external parties.

You can help us make our products & services better by participating in surveys, remote interviews, & allowing us to visit you on-site. You can also join workshops at ServiceNow events

No, you can participate from anywhere around the world.

Yes! We love welcoming new people to our research community & encourage you to invite other colleagues within your organization so we can learn more about the work that they do. Please send them this link: https://listeningpost.servicenow.com/jfe/form/SV_b2vlaDpqya6pKYu to join our ServiceNow Product Lab Insider Program.

Each study is different, so time requirements will vary. Some studies may require very little of your time, perhaps only 10 minutes for a survey or 60 minutes for an interview, while others may require multiple on-site visits over an extended period of time.